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var(--rule);flex-direction:column;min-width:0;display:flex}.rundown-header{border-bottom:1px solid var(--rule);justify-content:space-between;align-items:center;height:64px;padding:0 18px;display:flex}.rundown-header h1{letter-spacing:-.02em;margin:0;font-size:20px;font-weight:700}.rundown-header span{color:var(--ink-soft);text-transform:capitalize;margin-top:2px;font-size:11px;display:block}.rundown-toolbar{border-bottom:1px solid var(--rule);align-items:center;gap:8px;height:52px;padding:8px 14px;display:flex}.search-field{min-width:0;height:36px;color:var(--quiet);background:var(--surface);border:1px solid var(--rule-strong);border-radius:5px;flex:1;align-items:center;gap:8px;padding:0 10px;display:flex}.search-field:focus-within{border-color:var(--link);outline:3px solid #2563eb1a}.search-field input{min-width:0;color:var(--ink);background:0 0;border:0;outline:0;flex:1;font-size:12px}.search-field kbd{color:var(--quiet)}.filter-control{height:34px;color:var(--ink-soft);background:var(--surface);border:1px solid var(--rule-strong);border-radius:5px;align-items:center;gap:6px;padding:0 7px;display:flex}.filter-control select{max-width:110px;color:var(--ink-soft);background:0 0;border:0;outline:0;font-size:11px}.bulk-toolbar{flex:1;align-items:center;gap:8px;display:flex}.bulk-toolbar strong{font-size:12px}.bulk-toolbar select{background:var(--surface);border:1px solid var(--rule-strong);border-radius:5px;height:34px;padding:0 28px 0 9px;font-size:12px}.bulk-toolbar button{color:var(--ink-soft);background:0 0;border:0;font-size:12px}.ticket-table-wrap{flex:1;min-height:0;overflow:auto}.ticket-table{border-collapse:collapse;table-layout:fixed;width:100%}.ticket-table th{z-index:2;height:38px;color:var(--ink-soft);text-align:left;background:var(--surface);border-bottom:1px solid var(--rule);padding:0 9px;font-size:10px;font-weight:700;position:sticky;top:0}.ticket-table th:first-child{width:42px}.ticket-table th:nth-child(2){width:64px}.ticket-table th:nth-child(3){width:76px}.ticket-table th:nth-child(5),.ticket-table th:nth-child(6){width:105px}.ticket-table th:nth-child(7){width:58px}.ticket-table td{height:54px;color:var(--ink-soft);border-bottom:1px solid var(--rule);text-overflow:ellipsis;white-space:nowrap;padding:0 9px;font-size:12px;position:relative;overflow:hidden}.ticket-table tbody tr{position:relative}.ticket-table tbody tr.selected{background:var(--badge-blue-bg)}.ticket-table tbody tr.selected td:first-child{border-left:1px solid var(--link)}.ticket-table input{width:14px;height:14px;accent-color:var(--link)}.ticket-id{color:var(--ink-soft);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:10px}.unread-dot{background:var(--link);border-radius:50%;width:6px;height:6px;margin-left:5px;display:inline-block}.ticket-subject-link{color:var(--ink);white-space:normal;font-size:14px;font-weight:700;line-height:1.4;display:block;overflow:hidden}.ticket-subject-link:hover{text-underline-offset:3px;text-decoration:underline}.priority{color:var(--ink-soft);background:var(--surface);text-transform:capitalize;border-radius:4px;align-items:center;gap:5px;padding:3px 6px;font-size:10px;display:inline-flex}.priority i{background:var(--ink-soft);border-radius:50%;width:5px;height:5px}.priority-normal{color:var(--ink-soft);background:var(--surface)}.priority-normal i{background:var(--ink-soft)}.priority-high{color:var(--badge-amber-ink);background:var(--badge-amber-bg)}.priority-high i{background:var(--badge-amber-ink)}.priority-urgent{color:var(--badge-red-ink);background:var(--badge-red-bg)}.priority-urgent i{background:var(--danger)}.priority-low{color:var(--badge-green-ink);background:var(--badge-green-bg)}.priority-low i{background:var(--status-open)}.assignee-label{max-width:100%;color:var(--ink-soft);background:var(--surface);text-overflow:ellipsis;border-radius:4px;padding:3px 6px;display:inline-block;overflow:hidden}.assignee-label.unassigned{color:var(--ink-soft);background:0 0}.conversation-panel{background:var(--surface);flex-direction:column;min-width:0;height:100dvh;display:flex}.conversation-empty{max-width:320px;color:var(--ink-soft);text-align:center;place-items:center;margin:auto;display:grid}.conversation-empty .button{margin-top:14px}.conversation-loading{gap:14px;padding:22px 16px;display:grid}.conversation-loading span{background:var(--surface);border-radius:6px;height:56px}.conversation-empty h2{color:var(--ink);margin:12px 0 4px;font-size:17px}.conversation-empty p{margin:0;font-size:12px}.conversation-header{border-bottom:1px solid var(--rule);grid-template-columns:1fr auto;align-items:center;gap:12px;min-height:76px;padding:12px 16px;display:grid}.conversation-header>div{min-width:0}.conversation-header h1{letter-spacing:-.015em;text-overflow:ellipsis;white-space:nowrap;margin:2px 0 0;font-size:16px;font-weight:700;overflow:hidden}.ticket-reference{color:var(--ink-soft);margin:0;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:10px}.mobile-back{display:none}.conversation-context{background:var(--surface);border-bottom:1px solid var(--rule);flex-wrap:wrap;align-items:flex-end;gap:8px;padding:10px 14px;display:flex}.conversation-context label,.context-tags{gap:4px;display:grid}.conversation-context label>span,.context-tags>span{color:var(--ink-soft);font-size:10px}.conversation-context select{max-width:130px;height:31px;color:var(--ink-soft);background:var(--surface);border:1px solid var(--rule-strong);border-radius:4px;padding:0 25px 0 8px;font-size:11px}.context-tags{flex:1;min-width:130px}.context-tags>div{align-items:center;gap:4px;display:flex}.tag-chip{height:31px;color:var(--ink-soft);background:var(--surface);border:0;border-radius:4px;align-items:center;gap:4px;padding:0 7px;font-size:10px;display:inline-flex}.tag-red{color:var(--badge-red-ink);background:var(--badge-red-bg)}.tag-violet{color:var(--badge-violet-ink);background:var(--badge-violet-bg)}.tag-amber{color:var(--badge-amber-ink);background:var(--badge-amber-bg)}.thread{flex:1;min-height:0;padding:0 16px;overflow-y:auto}.thread-entry{border-bottom:1px solid var(--rule);content-visibility:auto;contain-intrinsic-size:150px;padding:18px 0}.thread-entry header{grid-template-columns:30px minmax(0,1fr) auto;align-items:center;gap:9px;display:grid}.message-avatar{width:30px;height:30px;color:var(--badge-blue-ink);background:var(--badge-blue-bg);border-radius:50%;place-items:center;font-size:10px;font-weight:750;display:grid}.thread-entry.agent .message-avatar{color:#fff;background:var(--link)}.thread-entry header strong,.thread-entry header span{display:block}.thread-entry header strong{font-size:12px}.thread-entry header span,.thread-entry header time{color:var(--quiet);margin-top:2px;font-size:10px}.thread-entry>p{max-width:72ch;color:var(--ink);white-space:pre-wrap;margin:11px 0 0 39px;font-size:13px;line-height:1.58}.thread-body{max-width:72ch;color:var(--ink);margin:11px 0 0 39px;font-size:13px;line-height:1.58}.thread-body p{margin:0 0 8px}.thread-body p:last-child{margin-bottom:0}.thread-body ul,.thread-body ol{margin:0 0 8px;padding-left:20px}.thread-body a{color:var(--link);text-underline-offset:3px;text-decoration:underline}.delivery-badge{text-transform:uppercase;letter-spacing:.03em;border-radius:4px;align-items:center;margin:9px 0 0 39px;padding:2px 6px;font-size:10px;font-weight:650;display:inline-flex}.delivery-badge.queued{color:var(--quiet);background:var(--surface)}.delivery-badge.sent{color:var(--status-open);background:var(--badge-green-bg)}.delivery-badge.failed{color:var(--badge-red-ink);background:var(--badge-red-bg);cursor:help}.thread-entry.note{background:var(--badge-amber-bg);border:1px solid var(--rule);border-left:1px solid var(--slack-yellow);border-radius:6px;margin:16px 0;padding:14px}.thread-entry.note .message-avatar{color:var(--badge-amber-ink);background:var(--badge-amber-bg)}.thread-entry.note>p{color:var(--badge-amber-ink)}.message-attachment{width:max-content;max-width:calc(100% - 39px);color:var(--link);background:var(--badge-blue-bg);border:1px solid var(--rule);border-radius:4px;align-items:center;gap:6px;margin:10px 0 0 39px;padding:7px 9px;font-size:11px;font-weight:600;display:flex}.message-attachment small{color:var(--quiet);font-weight:400}.composer{background:var(--surface);border:1px solid var(--rule-strong);border-radius:6px;margin:0 12px 12px;box-shadow:0 8px 22px #18202e14}.composer.note-mode{border-color:var(--rule);background:var(--badge-amber-bg)}.composer-tabs{border-bottom:1px solid var(--rule);flex-wrap:wrap;align-items:center;gap:2px;padding:6px 7px;display:flex}.composer-tabs label{min-height:28px;color:var(--ink-soft);cursor:pointer;border-radius:4px;align-items:center;gap:5px;padding:0 8px;font-size:11px;font-weight:600;display:flex}.composer-tabs label:has(input:checked){color:var(--link);background:var(--badge-blue-bg)}.note-mode .composer-tabs label:has(input:checked){color:var(--badge-amber-ink);background:var(--badge-amber-bg)}.composer-tabs label kbd{color:var(--quiet);margin-left:2px}.composer-tabs 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